Frequently Asked Questions

An e-pharmacy is a mode of pharmacy service that enables patients to purchase prescription medication safely and conveniently online. Doctors registered under Glovida-Rx are able to submit electronic prescriptions via our secure online platform which are reviewed by a pharmacist before the medications are prepared and delivered directly to you.

Glovida-Rx is a licensed retail pharmacy assessed by the Health Sciences Authority (HSA) to have a good track record in handling therapeutic products and compliance with regulatory requirements to operate as an e-pharmacy.

With Glovida-Rx, you will be able to consult a doctor of your choice for your medical condition(s), receive remote medication counselling from our pharmacists as well as medication delivery service, offering you wider healthcare options and greater convenience.

Our goal at Glovida-Rx is to provide you with affordable and accessible medicines. We aim to keep medication prices affordable, especially for those who are on chronic medications, through prudent cost management of our inventory and overheads.

Also, the price of each medication is made available to you when you receive the invoice via email, providing you with the transparency to decide if the costs of the medicines are acceptable to you.

On top of that, Glovida-Rx provides post-consultation medication counselling to ensure that you understand the medications prescribed and have access to reliable and professional healthcare advice from our pharmacists.

Glovida-Rx ensures that the right therapeutic products of the appropriate quality (i.e., genuine and HSA-registered) are supplied to the correct patients as prescribed by the patients’ doctors. All medications are sourced from Singapore.

Our drugs are stored in 24-hour air-conditioned warehouses at all times to ensure product quality is never compromised.

Unlike brick-and-mortar stores where overheads like high rental and labour costs are added to the final retail price you pay, Glovida-Rx does not incur large overhead costs as we do not have a retail storefront. Additionally, Glovida-Rx is also able to order in bulk, significantly reducing our average cost as well. This allows us to pass back substantial savings to you.

Our operating hours are as follows:

Monday - Friday: 9am - 5pm

Saturday - Sunday and Public Holidays: Closed

We currently carry a range of over 200 prescription and pharmacy items. Additionally, as GRx have ready access to most medications in Singapore, we would do our best to help you secure the medication(s) you are looking for. Feel free to WhatsApp our pharmacist to check on the availability of the medication(s) you are looking for, and we would do our best to secure it.

Our drug formulary is curated to ensure that they are extensive enough to cater to most of the medical conditions that are commonly seen in the retail settings. What distinguishes us is our capacity to source particular medications or brands tailored to your specific requirements, departing from the "what you see is what you get" standard.

Our pharmacists are able to recommend alternative brands of the same medication. However, we are also able to secure brands which you are more comfortable with, should you prefer it. In this instance, you may pre-order with our pharmacists and make advance payment so that they can procure the medications for you. Do note that pre-orders can take up to 1 to 2 weeks, so we recommend that you check in with us early if you require a refill.

Do note that there are some medical conditions that cannot be assessed via digital means, such as emergency conditions such as chest pain, deep/bleeding wounds, severe shortness of breath, seizures, severe pain, sudden onset weakness, numbness or slurred speech, suspected fractures etc. For such cases, the pharmacists shall advise you to approach the nearest clinic or A&E for urgent medical concerns.

For pharmacy and prescription medications, you are not allowed to purchase on behalf of someone else through GRx as we will need to input the details of the person who is taking the medication for record purposes.

Do consult our pharmacists to see if the requested medication requires a prescription from the doctor.

You may provide your details such as full name or phone number for our pharmacists to extract your past purchases from GRx.

Do check with our pharmacists as different medications have different age restrictions to them.

GRx does not provide veterinarian medication services.

Our pharmacists are trained to check medication history to ensure that medications are not abused to the best of their abilities.

OTC Medicines: You do not need to go through a doctor or a pharmacist to obtain these. OTC Medicine can be used safely without medical supervision and are intended for short term self-treatment. Examples include paracetamol for low-grade fever/mild pain,
activated charcoal for diarrhoea, and sore-throat relieving lozenges.

Pharmacy Only Medicines: You can purchase these medicines without a doctor's prescription, but our pharmacists have to be consulted to ensure you get the right medicine for the right condition. Examples include some antihistamines, mild steroid creams, cough/cold, and pain medications. 

Prescription Only Medicines: You can purchase these medicines after obtaining a prescription from a registered doctor. Examples include antibiotics and chronic medications such as blood pressure lowering, and anti-diabetic medicines.

Our pharmacists are well-trained in the classification of medicines. Please feel free to check in with them via WhatsApp on the classification of medicines.

You can buy OTC, Pharmacy Only and Prescription Only medicines. Contact out pharmacists today to learn more about how GRx can serve you and your family’s lifestyle.